Members’ Frequently Asked Questions
How do I access replays for the events or classes I’ve purchased?
You can access replays by logging into your account at Kenji Kumara’s Membership Portal. This URL is https://members.kenjikumara.com/login/
Once logged in, from the menu at the top of the page, click on “My Account” under Members, then “Subscriptions”. Here you’ll find Joyful Creations Academy Modules, Awakening Your Higher Consciousness Program Replays, and other purchased content.
When will replays be available?
It typically takes 24 to 48 hours for us to process and upload class and event replays, unless there are technical glitches (and if so, we’ll advise you of those issues).
Where will I find the Zoom link for the class or event I signed up for?
For Joyful Creations Academy and Awakening Your Higher Consciousness programs, Zoom link reminders are sent via email. The links are also available in your account under “My Account” > “Subscriptions.”
For other events, you will receive an email with the subject line “Your Kenji Kumara Order is Now Complete” after your purchase. This email contains a link to a members-only page where you can access the Zoom link and the replay after the event.
You will also get emails sent from support@kenjikumara.com with the zoom information and replay details— SO ALWAYS CHECK YOUR SPAM FOLDER JUST IN CASE!
Is it possible to download the audio version of the activation/meditation I purchased?
Yes, you can download the audio replays. Click on the box where the audio player is located, and a new window will open with a “More Options” button. From there, select “Download.”
What do I do if I’m unable to log into my account?
If you’re unable to log in, try resetting your password using the “Forgot Password” link on the login page. If this doesn’t work, please email us at support@kenjikumara.com with a screenshot of the error you’re experiencing. The support team MUST SEE what you’re speaking to in order to assist.
Why are my old purchases not appearing in my account?
We recently updated our membership system. Purchases made from July 2024 up to date are accessible through Kenji Kumara’s Membership Portal. Your older purchases are still accessible through our previous system, and access will not be removed without prior notice. If you cannot find your older purchases, please email support@kenjikumara.com.
What should I do if I can’t see my recent purchases?
If your purchases are not showing up in either the old or new system, please email us at support@kenjikumara.com with the name of the purchased items you need access to and we’ll ensure that we double check your account.
My recent purchase doesn't appear in my account’s "Subscriptions" tab. What should I do?
Please email us at support@kenjikumara.com with a screenshot of your “Subscriptions” tab from Kenji Kumara’s Membership Portal. This URL is https://members.kenjikumara.com/login/
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